Demag service Repairs Overview Demag Repair Center A fast and reliable response. Any make, any time. Our repair service ensures that malfunctions are swiftly resolved, to keep downtimes to a minimum. We know that the sudden failure of even the smallest component can bring complex systems to an unexpected standstill and threaten the productivity of your company. For this reason, we repair your equipment - regardless of which brand - as quickly as possible - either at your premises or in our Demag Repair Centre. Only genuine parts are good enough As the manufacturer, we use only genuine spare parts – which you can rely on us to keep in stock. This enables us to ensure that any malfunction is reliably resolved. Immediate on-site response To minimise unexpected downtimes and to support your internal maintenance team, we can also provide you with on-call standby support. Scope of services Fault analysis (with our IDAPSY service software for cranes fitted with controllers) Repairs carried out on site or at our Demag Repair Centre Provision of genuine spare parts to replace damaged or defective parts Recommendations for daily maintenance Demag Repair Center Always at your service – fast, reliable and efficient. The Demag Repair Centre at our factory in Boksburg, South Africa, can provide you with a perfect range of technically efficient services for repairs, overhauls and preventive maintenance measures. Standardised repair processes give you the certainty of fast turnaround times – and immediate repairs of Demag standard products benefit from direct spare part supplies. The services offered by the Demag Repair Centre encompass all Demag product generations and products made by other manufacturers. Manufacturing expertise All repairs are carried out by highly qualified personnel. The use of genuine spare parts ensures maximum operating reliability. The final tests carried out on overhauled units correspond to the same performance tests for new products. Further benefits for you include comprehensive documentation of the repair and a 6-month warranty for the scope of the repair. Highly cost-effective An estimate of the costs is available at any time – free of charge and without any obligation. Repairs are carried out quickly and cost-effectively at the Demag Repair Centre thanks to pre-defined workflows – from inspection on receipt, including a photographic record and a list of the findings to the final check and handover to the customer. Old parts and old equipment are scrapped at no charge. High flexibility General overhauls and repairs of rope and chain hoists by agreement, within reqasonable time. Optimum logistics You can rely on completion of scheduled repairs as agreed, to give you the certainty of reliable planning. Quotations are prepared free of charge within 48 hours, while repairs usually take two to three days. Further information Your Contact Johan Drotskie 60 Atlas Road Boksburg 1460 South Africa Phone: +27 (0)11 898-3502 Fax: +27 (0)11 898-3612 Email: [email protected] Contact Further information Scope of services Repairs of all current and older generations of Demag products Repairs of products made by other manufacturers Preventive maintenance measures Comprehensive general overhauls Final inspections conducted on performance test benches Immediate availability of replacement units Among others we repair following components quickly and safely: chain hoists rope hoists gearboxes motors radio controls lifting magnets frequency inverters DR rope hoist controls grabs disc brakes wheel blocks friction force testing devices lifting accessories load handling attachments. Related services Spare parts Genuine parts for unsurpassed reliability and long service life. Safety inspections Safeguarding you and your employees Inspection and maintenance Smooth and reliable. To ensure your equipment delivers performance.