Demag service

Repairs

A fast and reliable response. Any make, any time.

Our repair service ensures that malfunctions are swiftly resolved, to keep downtimes to a minimum. We know that the sudden failure of even the smallest component can bring complex systems to an unexpected standstill and threaten the productivity of your company. For this reason, we repair your equipment - regardless of which brand - as quickly as possible - either at your premises or in our Demag Repair Centre.

Only genuine parts are good enough

As the manufacturer, we use only genuine spare parts – which you can rely on us to keep in stock. This enables us to ensure that any malfunction is reliably resolved.

Immediate on-site response

To minimise unexpected downtimes and to support your internal maintenance team, we can also provide you with on-call standby support.

Scope of services

Fault analysis (with our IDAPSY service software for cranes fitted with controllers)
Repairs carried out on site or at our Demag Repair Centre
Provision of genuine spare parts to replace damaged or defective parts
Recommendations for daily maintenance

Demag Repair Center

Always at your service – fast, reliable and efficient. The Demag Repair Centre at our Service Centres in Dubai, UAE and Al Khobar, KSA, can provide you with a perfect range of technically efficient services for repairs, overhauls and preventive maintenance measures. Standardised repair processes give you the certainty of fast turnaround times – and immediate repairs of Demag standard products benefit from direct spare part supplies.

The services offered by the Demag Repair Centre encompass all Demag product generations and products made by other manufacturers.

Manufacturing expertise

All repairs are carried out by highly qualified personnel. The use of genuine spare parts ensures maximum operating reliability. The final tests carried out on overhauled units correspond to the same performance tests for new products, with rope tension tests being performed at 125% of full load. Further benefits for you include comprehensive documentation of the repair and a 24-month warranty for the scope of the repair.

Highly cost-effective

An estimate of the costs is available at any time – free of charge and without any obligation. Repairs are carried out quickly and cost-effectively at the Demag Repair Centre thanks to pre-defined workflows – from inspection on receipt, including a photographic record and a list of the findings to the final check and handover to the customer. Old parts and old equipment are scrapped at no charge.

High flexibility

General overhauls and repairs of rope and chain hoists by agreement, within one or two working days. You can borrow a chain hoist for the duration of the repair, on request. For larger quantities, rotating repairs can be carried out as just-in-time series orders.

Optimum logistics

You can rely on completion of scheduled repairs as agreed, to give you the certainty of reliable planning. Quotations are prepared free of charge within 48 hours, while repairs usually take two to three days.

Further information

Replacement units

To meet special equipment availability requirements, we can provide you with replacement units within 24 hours during weekdays for DIF Indrive frequency inverters as well as DR controls, Demag radio controls and DBM control units.