| Service is always on hand |
Whoever invests in a crane system wants to have the certainty of a secure long-term investment. The Service Business Unit uses its expertise to ensure cranes and components are used efficiently throughout their entire life cycle. This entails maintaining value and, at the same time, extending product life cycles by means of preventive maintenance, general overhauls and modernisation of our own and third-party products.
Just-in-time production demands extremely high availability levels to be provided by today's materials handling systems. Consequently, many installations operate at extreme performance limits. In order to ensure that companies benefit from maximum possible availability of their facilities and, therefore, the certainty of a long-term investment, Demag Service is integrated into product development from the very beginning. Maintaining the value of cranes and components by means of preventive maintenance is also a further aspect. The spare parts logistics service ensures that any parts and components that might be necessary are quickly available if needed. By means of a complete approach ranging from planning to removal and from erection to commissioning for the refurbishment and modernisation of industrial installations, Demag offers an alternative to complete new crane installations or materials handling components that often represents better value for money.The Service Business Unit provides the basis for the economical use of cranes and components throughout their entire life cycle with its wide range of services. The product life cycle consists of four phases: development, erection, commissioning including the warranty period, use with service and preventive maintenance as well as maintaining the value of an installation by means of a general overhaul and modernisation or refurbishment.
With its service concepts tailored to meet customer needs, Demag Cranes & Components satisfies the requirements of the market. With the most closely-knit service network in the industry and a complete range of products, Demag Service provides all the services required throughout the product life cycle, both for Demag as well as for third-party installations:
- Erection and commissioning
- Safety inspections
- Inspection and maintenance
- Fault elimination and repairs
- On-call standby and 24 hour availability
- Crane and crane runway surveys
- Product and operator training
- Documentation and spare part supply
- Crane refurbishment and modernisation
In addition, we also help customers to comply with legal requirements, such as codes of practice, accident prevention regulations and industrial health and safety legislation. Our total customer service approach results in lasting customer satisfaction.
